For any phone number outside United States and Canada, please use the "Generate Access Code" feature.
STEPS:
- Check the box beside the Transaction ID.
- Select RESEND.
- Press the "Generate Access Code".
- Provide the generated access code to the signer.
- Ask your signer to reopen their document link. When the Two-Factor Authentication dialog appears again, the user can select I have a code to proceed.
- Instruct the signer to enter the code.
*note: Currently we only support United States and Canada Phone numbers.
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